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The challenges of managing
in the 21st Century
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The cultural environment and its impact on
organizations
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The human resource
management and development role of the supervisor
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Performance management:
Concept, purposes and components
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Performance management requirements
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Performance management
process
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Performance planning
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Analyzing organizational strategy and objectives
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Job analysis
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Performer analysis
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Situational analysis
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Identifying key result areas
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Setting performance expectations and objectives
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Developing the implementation plan
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Performance monitoring
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Process components
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Monitoring techniques
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Performance feedback
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Performance coaching
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The effective coaching process
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Coaching steps
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Handling resistance and defensive behavior
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Empowering employees
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What is empowerment
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Empowerment techniques
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Performance assessment /
quality assurance
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Performance review and
appraisal
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Performance appraisal
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Performance appraisal steps
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The appraisal interview
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Utilization of the appraisal data |