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The communication process
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What is communication
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Importance
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Functions
Element of communication process
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The sender
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Message
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The channel
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The receiver
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Feed back
Communication types and channels
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Formal communication
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Upward / downward communication
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Lateral communication
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Informal communication
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Written communication
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Verbal communication
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Non-verbal communication
Skills required for effective communication
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Spoken
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Perception
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Communication
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Effective listening
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Feedback
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Barriers to effective communication
Organizational
Personal
Environmental
Effective communication
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Requirements for effective communication
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Dynamics of groups communication
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Interactive communication (personal & organizational)
Communication in the work environment
Improving the communication process |