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PSDM
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General overview
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Scientific and non-scientific approaches to problem solving
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Importance of solving problems effectively
Types of problems
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According to visibility level
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According to frequency of occurance
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According to problem nature
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According to problem area
Types of decision
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According to time frame
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According to frequency of reoccurance
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According to decision nature
The rational approach to PSDM
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The eight step approach to solve problems
Problem analysis tools
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Fishbone technique
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Why-why method
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Pareto analysis
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Six-question method
Creativity in PSMD
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Utilizing both hemispheres of brain
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Brain storming method
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Additional creative techniques
Decision analysis tools
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Force field analysis method
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Quantitative methods
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Decision matrix
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Decision trees
Group decision making approach
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Level of participation in decision making
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Decision by minority, majority and consensus |