|
§
The roles and
responsibilities of the supervisor
-
The trainer role
-
The leader role
§
Developing and
implementing action plans
-
Operational planning
-
SMART objectives
§
Communicating effectively
-
The components of the communication process
-
Non-verbal communication
§
Assigning and controlling
work
-
Work organizing
-
Controlling and follow-up
§
Performance review and
appraisal
-
Performance management
-
Management by objectives (MBO)
§
Dealing with
organizational and behavioral problems
-
Problem solving and decision making
§
Motivating and influencing
others positively
-
Motivation essentials
-
Motivation techniques |