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Introduction
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Meaning of process
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Important of managing process
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Activities of process management
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Process design
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Process execution
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Process monitoring
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Analysis process
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Steps of analyzing process
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Process structure
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Evaluate process
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Measurement of process
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Critical success factors CSFs
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Capability of process
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Effectiveness of process
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Efficiency of process
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Productivity
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Performance level
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Approach of managing
process
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Analysis indicators
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Steps of process analyzing
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Strategical of process
structuring
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Line key with strategy
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Risk analyzing (threatens & opportunity)
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Managing risk & build
process
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Process design
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Identify process relation with other process
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Draw flow charts |