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§
Concepts and improvement
of Q. A Stages
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Introduction
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Dialectic of quality improvement
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Principles of Q.A
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Types of quality
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Relation & internal communication of other units
§
Dimensions of Quality
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Functionality -
Usability
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Changeability -
Effectiveness
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Easability - Reliability
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Efficiency -
Transability
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Continuity -
Security
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Requirements of Q. A
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Mission - Roles
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Policy
- Standards
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Comparability -
Manuals
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Procedures & Stages of Q.
A
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Planning -
Controlling
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Improvement
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Check & Testing Approaches
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Process of Q.A -
Checkpoints
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Documents & procedures
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Filling
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Principles of Internal
Auditing
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Procedures - Types of audit - Roles
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Characteristics of internal auditor - skills
§
Prepare checklist
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Items - Reports |