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Interviewing: Basic
concepts
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Characteristics of interviewing
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Why interviewing
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Types of interviews
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Information interview
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Research interview
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Selection interview
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Counseling interview
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Appraisal interview
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Diagnostic interview
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Discipline interview
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Exit interview
§
Effective interviewing
requirements
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Preparing for the
interview
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Creating the conducive environments for the interview
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Preparing the physical setting
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The questioning Process
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Questioning techniques - Open-ended questions
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Closed-questions -
Multiple questions
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Leading questions - Probing
questions
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Pausing techniques
- The echo
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Comparison and contrast
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Use of examples
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Situational/hypothetical questions
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Self-disclosure
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Conducting the interview
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Specifying the purpose of the interview
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Opening the interview
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Transition to the main interview/taking notes
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Ending the interview
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Preparation for ending the interview
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Documentation
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Evaluating the interview outcomes |