Total Quality Management (TQM)
What Will I Benefit?
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Learn about international best practices that will help you understand the causes of complexity and identify areas for improvement by focusing on removing the causes of wasting human efforts, simplifying procedures, standardizing them, and automating opportunities.
- You will acquire skills using process mapping tools and procedures, problem detection and improvement opportunities.
- Develop basic knowledge and skills in simplifying institutional processes and procedures and analyzing work
- Learn about international best practices that will help you understand the causes of complexity and identify areas for improvement by focusing on removing the causes of wasting human efforts, simplifying procedures, standardizing them, and automating opportunities.
- You will acquire skills using process mapping tools and procedures, problem detection and improvement opportunities.
Course Objectives
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At the end of this course, the participants should be able to:
- Learn the principles of enterprise design and their relationship to the complexity of business procedures.
- Analyze the most important principles and steps in simplifying procedures.
- Use workflow maps, organizational design maps, and work distribution maps.
- Simplify complex procedures as part of a practical study.
Target Audience
Managers, supervisors and employees who are involved in the design or simplification of procedures as well as end users
Course Outline
5
5
Topics
- The Management Process in Perspective
- Planning the work
- Types of plans
- Organizing and allocating resources
- Directing and controlling individual and organizational performance
- Principles of organizing
- Designing organizational charts
- The direct link between charts and procedures
- Policies and Procedures
- Definitions and concepts
- Signs of complicated procedures
- Importance and goals of procedures
- Work simplification goals
- Developing effective procedures
- Productivity defined
- Work Flow Techniques
- The parallel and sequential techniques
- The stages of work simplification
- Selection of procedure(s)
- Collecting data
- Data analysis and evaluation
- Suggestions for improvement
- Implementation
- Follow-up and evaluation
- The use of flow charts to simplify procedures
- Simple process flow procedure charts
- Preparing and analyzing flow charts
- Simplifying procedures and recommending changes
- Lean principles to simplify processes
- 5S program
- Swim lane charts
- Mapping and Analysis Tools for Simplification of Processes and Procedures
- Process mapping
- Value stream mapping
- Supplier Input, Process, Output, Customer (SIPOC) analysis
- The turtle diagram
- Shell 'ESSA' model for simplification
- Procedures process flow chart
- The multi column process chart
- Questions to get you started
- Simplification of procedures to improve productivity
- Success factors for simplification of procedures
- Concept and Importance of Work Distribution Chart
- Preparing and analyzing a work distribution chart
- Reallocation of workload and redistribution of jobs
- Simplifying space design and layout
- Office and department layout analysis
- Using spaghetti diagram for analyzing distance and department layout
- Redesigning offices by using office layout chart
5
5
Target Competencies
- Process Mapping
- Understanding Lean and Waste
- Organizational Design
- Enhancing Productivity
- Simplifying Work Procedures
- Designing Procedures
- Work Analysis
5
5
Course Methodology
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This training course will be carried out through the use of best practices and the right combination of engaging and purposeful tools such as:
- Practical, relevant case studies
- Group activities and workshops
- Related role plays
- Experiential learning
- Brain storming
- Stimulating mental activities
- Engaging team competitions
- Suitable training Videos
- Presentations
- Self–assessments
- Learning with Simulations and Games
Analyzing and Simplifying Work Procedure
6600 SAR
5 Days
Course Dates & Locations
*Prices do not include value added tax.
For more information, do not hesitate to contact us
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