Personalities at Work
What Will I Benefit?
Gain the knowledge and skills that will enable you to use communication methodologies and channels effectively and achieve intended communication goals.
Course Objectives
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At the end of this course, the participants should be able to:
- Understand the communication process and its importance
- Recognize elements, types and styles of communication
- Communicate effectively with individuals and groups
- Utilize the most suitable channel to communicate effectively
- Overcome communication barriers
Target Audience
Employees at all levels
Course Outline
5
5
Topics
- The Communication Process
- Communication definition
- The importance of communication
- Communication process elements
- Davis communication model
- Communication goals
- Communication Types and Means
- Factors to consider when choosing communication channels
- Formal communication
- Informal communication
- Verbal communication
- Written communication
- Non-verbal communication
- Electronic communication
- Personal Communication Styles
- Assertive communication
- Passive communication
- Aggressive communication
- Manipulative communication
- The importance of the assertive style
- The basic convictions associated with assertive communication
- Communicating Effectively
- Active listening
- Effective speaking
- Constructive feedback
- Self-awareness
- Criteria to evaluate communication quality
- Communication barriers: organizational, personal and environmental
- Improving communication
5
5
Target Competencies
- Interpersonal Understanding
- Listening, Understanding & Responding
- Written Communication
- Networking and Building Bonds
- Communication
- Building Trust
- Concern for Others
- Flexibility
- Influence
5
5
Course Methodology
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This training course will be carried out through the use of best practices and the right combination of engaging and purposeful tools such as:
- Practical, relevant case studies
- Group activities and workshops
- Related role plays
- Experiential learning
- Brain storming
- Stimulating mental activities
- Engaging team competitions
- Suitable training Videos
- Presentations
- Self–assessments
- Learning with Simulations and Games
Effective Communication Skills
4400 SAR
3 Days
Course Dates & Locations
*Prices do not include value added tax.
For more information, do not hesitate to contact us
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