Personalities at Work
What will I benefit?
You will develop your skills and knowledge so that you can analyze and solve business problems creatively, and confidently make proper decisions.
Course Objectives
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At the end of the training course, participants shall be able to:
- Define and categorize work-related problems correctly
- Apply the scientific-rational approach to solve work problems and make the appropriate related decisions
- Apply creative thinking to suggest alternative solutions to problems
- Practicing creative methods in solving administrative problems.
- Make effective administrative decisions
- Apply scientific tools to evaluate and choose the best decision from several available alternatives
Target Audience
Current Managers, supervisors, team leaders, or candidates for such positions
Course Outline
5
5
Topics
- Introduction to Problem Solving
- Problem Definition
- Types of problems in the workplace
- Problems Solving and its relationship to Decision Making
- The systematic approach of identifying workplace problems
- Steps in Problem Solving (Rational Approach)
- Problem identification
- Collecting and Analyzing information
- Development of alternative solutions
- Evaluation of alternative solutions
- Choosing of an optimal solution
- Setting an action plan
- Implementation of optimal solution
- Follow up and evaluation of optimal solution
- Problem Analysis Tools
- Root Cause Analysis Method
- The 5 Whys method
- Six-question method
- Ishikawa (Fishbone)diagram
- Interrelation Diagram
- Pareto principle
- Creativity in PSDM
- Define creativity in problem solving
- Tools for creativity in problem solving: (brainstorming, reverse thinking, mind map)
- Obstacles to creativity in problem solving
- Common errors in solving problems
- Decision Making
- Introduction to Decision Making
- The types of decisions that are usually taken in any organization
- Decision Making vs. Decision Taking
- Factors affecting decision-making
- Levels of participation in decision-making
- Advantages of a team approach to decision-making
- The scientific-rational approach to decision-making
- Steps to make a rational decision
- Decision Evaluation Tools:
- Force-field Analysis
- Decision Matrix
- Decision Tree
- Increase the effectiveness of the decision
5
5
Target Competencies
- Research
- Risk Analysis and Management
- Root Cause Analysis/Troubleshooting
- Problem solving
- Collect and Interpret Information
- Teamwork
- Creative Thinking
- Analytical Thinking
- Leadership
- Decision Making
- Dependability
5
5
Course Methodology
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This training course will be carried out through the use of best practices and the right combination of engaging and purposeful tools such as:
- Practical, relevant case studies
- Group activities and workshops
- Related role plays
- Experiential learning
- Brain storming
- Stimulating mental activities
- Engaging team competitions
- Suitable training Videos
- Presentations
- Self–assessments
- Learning with Simulations and Games
Problem Solving and Decision Making (PSDM) (Virtual)
4200 SAR
5 Days
Course Dates
*Prices do not include value added tax
For more information, do not hesitate to contact us
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