Empowerment and Delegation Skills
What Will I Benefit?
Developing your skills in crisis management of all kinds, by knowing the planning mechanisms, sources and indicators, means of avoiding, containing, resolving and returning to normal conditions.
Course Objectives
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At the end of this course, the participants should be able to:
- Learn the basic terms and concepts of crisis management
- Learn the sources of crises and how to discover them
- Learn ways to avoid crises
- Learn about the mechanisms of emergency planning
- Learn ways to detect crisis indicators before they happen
- Learn about the concept of crisis containment and how it can be achieved.
- Learn ways to solve crises and return to normal
- Learn about the standards of the US Federal Emergency Management Agency (FEMA)
Target Audience
Current and new employees in all areas, but especially for managers, supervisors, and team leaders who are in charge of planning for and managing emergencies and crises.
Course Outline
Topics
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An introduction to crisis management
- Definition of terms
- Crisis management and crisis management
- General characteristics of crises
- Types of crises
- What are the causes of the emergence of crises?
- Strategies to deal with crises
- The most important sources of crises
- How are the sources of crises identified?
- How do you prioritize possible crises?
- General guidelines for discovering the inherent risks
- Conclusion
- How much does it cost to avoid crises?
- Watch for signs of impending crises
- Before you jump, look your way
- Do not forget about insurance
- General guidelines
- Conclusion
- Introduction
- Success factors in contingency planning
- Emergency planning steps
- How can unexpected crises be planned?
- The importance of analogous exercises in crisis management
- Examples of simulated scenarios
- Conclusion
- Introduction
- Indicators of crises are different
- Why are the warnings ignored by the administration?
- Improving response to crisis indicators
- Conclusion
- Introduction
- The first rule: act quickly and decisively
- The second rule: Spirits first
- The third rule: As an official, you must be present at the scene of the crisis
- The fourth rule: communicate openly with others
- Correct information dispels rumors
- What do you do when the information is missing?
- The conclusion
- Introduction
- move quickly
- Do not stop collecting the correct information
- Communication is the lifeblood of the crisis management team
- Documenting information, procedures and decisions
- Action steps to solve the crisis
- The Leader's Role in Crisis Management
- How does the leader respond to the crisis?
- The conclusion
- Introduction
- The first stage: planning and preparation
- The second stage: Response to emergency situations
- The third stage: the stage of recovery or disaster recovery
- The fourth stage: addressing the consequences of disasters and mitigating their effects
- A hypothetical question
- The Kamaishi Miracle
- Levels of disaster response responsibility
- The role of media, communications and communication
Target Competencies
- Risk Analysis and Management
- Planning
- Root Cause Analysis/Troubleshooting
- Safety, Environment and Health Compliance
- Problem solving
- Collect and Interpret Information
- Leadership
- Stress Management
- Analytical Thinking
Course Methodology
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This training course will be carried out through the use of best practices and the right combination of engaging and purposeful tools such as:
- Practical, relevant case studies
- Group activities and workshops
- Related role plays
- Experiential learning
- Brain storming
- Stimulating mental activities
- Engaging team competitions
- Suitable training Videos
- Presentations
- Self–assessments
- Learning with Simulations and Games
5 Days
Course Dates & Locations
*Prices do not include value added tax.
For more information, do not hesitate to contact us
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